I find it ridiculous that I am even having to write this post but I am writing it because as the world works things like this don’t just happen to one person, it may not be the exact same story for each person but similar issues tend to happen and when it does people need to stand up and not take it.
As you all know this month has been a very tough month for us, my grandfather passed away at the beginning of the month and then my uncle shortly after.
During that time Tom was having trouble getting all his school work done because the house was in an emotional wreck state, the weekends a mess with us having to get caught up on things (which is when he normally does his school work since he works during the week) Tom contacted his professors for his online classes (he goes to the school for 1) and told them the situation and was told to get the work done by the end of the semester, good right? Nope Because of some stupid automated system he was dropped from his classes. He called the school and talked to them and was told we aren’t in charge of your classes anymore because you put in for a transfer (he put in to transfer to the campus closer to our house instead of driving an hour each way and was never notified that the transfer went through) so the campus he was at said they couldn’t do anything because he was not at their campus anymore (but that is where he still goes for his 1 in class class). Then I get a phone call from the closer campus, they tell me that in order to get him back in his classes he needs to talk to the dean. Tom sent her an e-mail and she told him “There is nothing she can do”.
That leads us in to the VA, Tom is a military vet, he gets a small amount of money each month to help cover bills while he is in school from the VA. Well with the 3 classes now dropped the VA will not be giving him the full amount of money which is needed for our household and bills to be paid. But at the same time Strayer has already been paid for the classes by the Post 911 GI Bill which is what pays for Tom to go to school.
I just dont get it – how can a professor say yes its fine to make up the work but an automated system drop the student from the classes and then the dean say there is nothing she can do.
I called the dean this morning, and left her a message but I honestly don’t expect her to get back to me. From what Strayer has displayed I am not sure they even care if their students do their classes or not as long as they get their money.
The dean Wanda Allen just called me and refused to speak with anyone other then Tom and when I said to her that the dean at the other campus, the student affairs people and his professors last semester talked to me she HUNG UP ON ME!!!! what the heck!!!
Tom e-mailed them back after getting an email from the dean on the 28th he sent the e-mail on the 29th and still No word from the school other then the tweets they sent me last week! They have not tweeted me back nor have they answered toms e-mail to the dean and I tweeted them again tonight. The semester ends this week and they still don’t care enough to fix anything!
Tom got an e-mail from the school who told him they switched him back to the campus he was at originally and that he needs to contact them how ever the date they said he was switched to the old campus is BEFORE he was transferred to the new campus. They still haven’t responded to any tweets and are doing nothing to rectify the situation with the semester ending this week! To top it off his classes he registered for are at the campus he was supposed to be at and in turn will mess up his VA stuff again if hes not in classes this coming up semester. They are saying they call him but get no answer when we have told them countless times that he works during the day and can not talk during that time.
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